Support Center
Need help with your smart home? We're here for you. Browse our resources or reach out to our team.
Quick Troubleshooting Tips
Try these solutions before contacting support.
Device Not Responding?
Try power cycling the device. Unplug for 10 seconds, then plug back in. Most issues are resolved this way.
Automation Not Running?
Check that all devices in the automation are online and that any triggers (like time or motion) are correctly configured.
Voice Commands Not Working?
Ensure your voice assistant is connected to the same network as your smart devices. Try saying "Discover devices" to refresh.
App Shows Offline?
Verify your Wi-Fi is working and the device is within range. Check if the manufacturer's servers are experiencing issues.
Frequently Asked Questions
Find answers to common questions about smart homes and our services.
A smart home uses connected devices and automation to make your daily life more convenient, secure, and efficient. This can range from simple voice-controlled lights to comprehensive systems that manage lighting, security, climate, and entertainment throughout your home.
Not at all! While new construction offers some advantages, most smart home devices are designed for retrofit installation. We specialize in upgrading existing homes of all ages with minimal disruption.
Yes! Many smart devices are renter-friendly and don't require permanent modifications. Smart plugs, cameras, sensors, and some smart bulbs can be easily installed and removed when you move.
We primarily serve the Portland metropolitan area, including Beaverton, Lake Oswego, Tigard, Hillsboro, and Vancouver, WA. Contact us for service availability in other areas.
Installation time varies by project scope. A basic smart lighting setup might take a few hours, while a whole-home system could take several days. We'll provide a detailed timeline during your consultation.
Many devices are DIY-friendly, and we're happy to guide you. However, professional installation ensures proper setup, integration between devices, and reliable automations. We also handle complex tasks like electrical work and network optimization.
Smart home costs vary widely based on scope. A starter setup with a few smart devices might be $500-$1,500, while a comprehensive whole-home system could range from $5,000-$50,000+. We work with all budgets and can phase installations over time.
Yes! Our initial consultation is completely free with no obligation. We'll discuss your goals, assess your home, and provide recommendations. If you decide to proceed, we'll create a detailed proposal.
We can discuss payment plans for larger projects. We also work with many devices that can be purchased directly, allowing you to phase your investment over time.
The best platform depends on your existing devices and preferences. Apple HomeKit excels for Apple users and privacy. Google Home offers superior voice control. Alexa has the widest compatibility. We often recommend Home Assistant for maximum flexibility and local control.
It depends on the setup. Many cloud-based devices require internet, but we can design systems with local control that continue working during outages. This is one reason we often recommend Home Assistant as a central hub.
Security is a top priority in our installations. We implement best practices including network segmentation for IoT devices, strong passwords, regular updates, and privacy-focused device selection. We'll also educate you on maintaining security.
We provide training on your new system and are available for questions. We offer ongoing support packages for continued assistance, updates, and system optimization. Many clients appreciate having an expert to call when adding new devices.
We're here to help! Our support clients get priority assistance for troubleshooting. For non-support clients, we offer service calls at reasonable rates. Many issues can be resolved remotely.
Smart devices generally require minimal maintenance, but firmware updates and occasional troubleshooting are normal. Our support packages include regular check-ins to ensure everything is running smoothly.